FREQUENTLY ASKED QUESTIONS

For help and advice with our products contact The Little Yorkshire Candle Company customer service team on 01937 229 998 or email [email protected]

Open: Monday – Friday

Time: 8.30 – 5.30

Cancellations and returns can be arranged by contacting The Little Yorkshire Candle Company on 01937 229 998 or email [email protected]

If you are a consumer then for most products bought online you have a legal right to change your mind within 14 days and receive a refund under the Consumer Contracts Regulations 2013.

Items can only be returned for a refund if they are unopened, unused and in a re-saleable condition with all tamper-resistant seals, packaging and any packaging intact.

Please ensure you obtain a proof of postage when returning items.

If you require a refund we will refund the price paid by you for the products (including the initial standard delivery charge within fourteen (14) days of receiving your returned products, provided that you have returned the products to us within 14 working days of delivery to you or your notifying us of cancellation.


Please note that if you made your purchase through a partnered retail location, such as a a high street store, then any return will need to be made in accordance with the returns/cancellation policy of the relevant retailer and should not be returned directly to us.

To organise a return please contact our customer service team on 01937 229 998 or email [email protected] to book in your returns number and delivery information.

All in-stock candles will be delivered within 3-5 working days of placing your order.

Our standard shipping is 3-5 working days.

Should you require a different delivery service please contact us on on 01937 229 998 or email [email protected] to organise.

Each of our candles come with a copper lid and is packaged in a gift box featuring exclusive verse by The Yorkshire Prose and illustrations by acclaimed Yorkshire artist Sarah Relf.

Container size: 81mm diameter, 92mm height

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