Terms and Conditions

By using any part of this website, completing your customer registration with us and/or placing an order on the website you agree to be bound by the terms and conditions.

These terms and conditions are applicable to the supply of products made by us to the buyer hereafter referred to as the “Customer”, “you” or “your”.

These terms and conditions and your use of the website are governed by English Law and you agree to submit the -exclusive jurisdiction of the English Court. This does not affect your statutory rights.


Our Products & Packaging

The images of the products on our website are for illustrative purposes only. The packaging of the product may vary from that shown in images on our website on occasion. Images may not be used without consent from The Little Yorkshire Candle Company in advance.


Order Amendments

If the Customer wishes to make a change to the product has ordered please contact us. We will confirm if the change is possible. If it is possible we will let you know about any changes to the price of the product, the timing of supply or anything else which would be necessary as a result of the requested change and ask you to confirm whether you wish to go ahead with the change. We may change the product to reflect changes in relevant laws and regulatory requirements.


Pricing

All prices are quoted in GP £ and are inclusive of VAT unless otherwise specified.

Our postage and packing prices will be charged in addition to the price of any goods, and are stated individually on the website.


Payment

Online payments are made in a secure environment. Payments must be made in sterling and by one of the following credit card payment methods – Paypal, Visa, MasterCard, American Express, Switch, Solo, Delta and Electron.


Risk

The risk in the goods will pass to the Customer on delivery. Usage notes for all our candles are included with the delivery of goods.


Delivery

We will deliver the products to you as soon as reasonably possible and in any event within 30 days after the day on which we accept your order, if you are a consumer.

If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible and we will take steps to minimise the effect of the delay.

Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay, you may contact us to end the contract and receive a refund for any products you have paid for but not received.

Our goods are available for delivery to UK mainland only through our website. Please contact us to organise delivery of goods to other locations.


Cancellations & Returns

If you are a consumer then for most products bought online you have a legal right to change your mind within 14 days and receive a refund under the Consumer Contracts Regulations 2013.

Items can only be returned for a refund if they are unopened, unused and in a re-saleable condition with all tamper-resistant seals, packaging and any packaging intact.

Please ensure you obtain a proof of postage when returning itesms.

If you require a refund we will refund the price paid by you for the products (including the initial standard delivery charge within fourteen (14) days of receiving your returned products, provided that you have returned the products to us within 14 working days of delivery to you or your notifying us of cancellation.

Cancellations and returns can be arranged by contacting The Little Yorkshire Candle Company on 01937 229 998 or email [email protected]

Please note that if you made your purchase through a partnered retail location, such as a a high street store, then any return will need to be made in accordance with the returns/cancellation policy of the relevant retailer and should not be returned directly to us.


Liability

If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen.

Credit card details are not retained. The only information stored is a customer’s transaction is history, name, address & e-mail address.


Complaints

If you wish to complain about any matter in respect of the goods please contact Customer Services on:01937 229 998 or email [email protected]